Team Manager - Delivery Project Management

Requirements:

• Degree in business, science (or other relevant area), or equivalent relevant experience.
• Project Management Certification/Knowledge such as PMI PMP or APM PRINCE2 Practitioner.

Job Description:

• Ensure that the scope managed by the team achieves or exceeds the set targets
• Review the dashboards and the forecast to achieve proactively the required performance.
• Using appropriate quality management techniques, ensure CSAT targets are met. Implement corrective action techniques as appropriate.
• Ensuring that quality is planned into the assigned scope and that there are the necessary mechanisms in place to measure performance. Particular emphasis to be focused on Project Health Checks, Project Reviews and Project Audits in line with company requirements.
• Reporting quality outcomes and recommending and driving continuous improvement.

Skills Required:

• Excellent customer delivery & customer experience skills/mindset
• Excellent leadership & interpersonal skills
• Exemplary people and change management skills.
• Good time management, organizational and communication skills
• Ability to work under pressure and deal with multiple tasks.