Background in technology, software engineering, or digital product delivery, with the ability to bridge business and technical conversations.
Experience engaging directly with customers in both strategic discovery and day-to-day execution.
Job Description:
Responsibilities include:
Cross-Functional Project & Product Coordination: Drive day-to-day execution and delivery across distributed cross-functional teams through stand-ups, retrospectives, and async collaboration. Ensure alignment to timelines, budget, and product goals.
Discovery & Definition: Collaborate with customers and Service Leads during the discovery phase to understand user needs, define MVP scope, and capture business and technical requirements.
Backlog & Prioritization: Own the project backlog. Translate product requirements into user stories, define acceptance criteria, and prioritize in alignment with business value and delivery feasibility.
Methodology Adaptation: Select and adapt methodologies (Agile, Waterfall, Hybrid) to suit the project and customer context, balancing iterative delivery with scope and budget constraints.
Customer & Stakeholder Communication: Act as the main point of contact for execution-related conversations. Maintain clear communication with internal teams and customer stakeholders throughout the lifecycle.
Progress & Budget Tracking: Monitor execution progress, update allocations in coordination with Service Leads, review time reports, and flag deviations early to maintain control over delivery efficiency and profitability.
Risk & Issue Management: Identify blockers and delivery risks. Drive resolution and escalate strategic concerns to the Delivery Manager when needed.
Reporting & Visibility: Provide structured updates on product progress, delivery health, and outcomes to both internal stakeholders and customers.
Skills Required:
Excellent organisational, communication, and proactive problem-solving abilities.
