Banker - Customer Experience/ Retail Branch Banking

Requirements:

• Graduate in any discipline (Mandatory)
• Post Graduate – MBA (Preferred)
• Prior exposure to retail liabilities, customer relationship management, or branch banking preferred.
• Strong understanding of banking regulations.
• Candidates from the BFSI industry will be preferred.

Job Description:

As a Banker in Customer Experience, you will be the primary point of contact for customers at your designated branch, delivering need-based financial solutions and building long-term banking relationships.
You will manage an assigned customer portfolio, drive liability growth across Current Accounts, Savings Accounts, and Term Deposits, and actively cross-sell asset and wealth products.
The role requires assessing customer propensity, maximising product penetration per relationship, and generating referrals from the existing client base.
You will also ensure full compliance with banking regulations, internal audit guidelines, data security policies, and KYC/AML norms while efficiently resolving customer queries.

Skills Required:

• Customer relationship management and client engagement
• Cross-selling and portfolio-driven sales
• Knowledge of retail banking products like CA, SA, TD, assets, and wealth
• Complaint handling and query resolution
• Regulatory compliance: KYC, AML, data security
• Audit adherence and reporting