Process billing and remit requests for various MetLife products across Small, Regional and National markets
Follow up with required stakeholders for additional/missing information or any other relevant task that is important for drawing closure on a case
Ensure that the allocated inventory/task is completed within recommended timelines and accuracy thresholds
Build excellent business relationship with customer groups, peers and seniors
Able to work as a natural team-player in the business functions
Maintain cordial communication with internal and external stakeholder with regards to process and issue resolution.
Provide inputs on process and system to the team members
Responds promptly and calmly to changing events and situations
Effectively responds to actions and reactions when faced with difficult situations, negativity in the workplace, or corporate policies that may not be agreed with
Professional from the Operations with at least 0-2 years of working experience of which at least 1 year work experience in a BPO operations environment in the specific insurance sector
Skills Required:
Problem solving
Adaptability
Relationship management
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