Assistant Manager : Procurement Systems Support

Requirements:

• Proven experience supporting Procure-to-Pay (P2P) systems such as SAP Ariba, SAP HANA, Coupa, iCertis, or ProcessUnity
• Strong understanding of procurement processes and system workflows
• Hands-on experience with User Acceptance Testing (UAT) and regression testing
• In-depth technical knowledge within procurement systems or a related domain
• Ability to make evaluative decisions based on data and operational context
• Experience working with cross-functional teams and enterprise systems
• Capability to manage risk, controls, and compliance within operations
• Prior experience leading or supervising teams (or acting as a technical advisor for IC roles)

Job Description:

• Provide Level 3 support for procurement systems, resolving complex incidents with minimal business disruption
• Coordinate system upgrades, patch deployments, and release cycles with IT and vendors
• Identify and implement system improvements, optimisations, and minor enhancements
• Support the onboarding of new legal entities into procurement platforms, ensuring smooth integration
• Lead and execute UAT and regression testing, including test planning and documentation
• Collaborate with Procurement, Finance, IT, and business teams to deliver aligned system solutions
• Maintain system documentation, knowledge base articles, and user guides
• Support daily operations, including processing, reporting, reviewing, and issue resolution
• Develop operational procedures, controls, and performance reports for stakeholders
• Contribute to projects and initiatives improving operational efficiency and effectiveness
• Monitor industry trends and recommend best practices in banking operations
• Take ownership of team outputs, escalate risks, and ensure compliance with policies and regulations
• Act as a key stakeholder contact and build cross-functional relationships

Skills Required:

• Strong problem-solving and analytical thinking
• Effective communication and stakeholder management
• Familiarity with incident management and change control processes
• Ability to influence decisions and guide team members
• Attention to detail and a structured approach to issue resolution
• Capability to manage multiple priorities in a fast-paced environment
• Leadership mindset aligned with collaboration, development, and accountability
• Strong documentation and knowledge management practices