Assistant Manager : Procurement Systems Support

Requirements:

• Proven experience supporting Procure-to-Pay (P2P) systems such as SAP Ariba, SAP HANA, Coupa, iCertis, or ProcessUnity
• Strong understanding of procurement processes and system workflows
• Hands-on experience with User Acceptance Testing (UAT) and regression testing
• In-depth technical knowledge within procurement systems or a related domain
• Ability to make evaluative decisions based on data and operational context
• Experience working with cross-functional teams and enterprise systems
• Capability to manage risk, controls, and compliance within operations
• Prior experience leading or supervising teams (or acting as a technical advisor for IC roles)

Job Description:

Provide Level 3 support for procurement systems, resolving complex incidents with minimal business disruption
Coordinate system upgrades, patch deployments, and release cycles with IT and vendors
Identify and implement system improvements, optimisations, and minor enhancements
Support the onboarding of new legal entities into procurement platforms, ensuring smooth integration
Lead and execute UAT and regression testing, including test planning and documentation
Collaborate with Procurement, Finance, IT, and business teams to deliver aligned system solutions
Maintain system documentation, knowledge base articles, and user guides
Support daily operations, including processing, reporting, reviewing, and issue resolution
Develop operational procedures, controls, and performance reports for stakeholders
Contribute to projects and initiatives improving operational efficiency and effectiveness
Monitor industry trends and recommend best practices in banking operations
Take ownership of team outputs, escalate risks, and ensure compliance with policies and regulations
Act as a key stakeholder contact and build cross-functional relationships

Skills Required:

• Strong problem-solving and analytical thinking
• Effective communication and stakeholder management
• Familiarity with incident management and change control processes
• Ability to influence decisions and guide team members
• Attention to detail and a structured approach to issue resolution
• Capability to manage multiple priorities in a fast-paced environment
• Leadership mindset aligned with collaboration, development, and accountability
• Strong documentation and knowledge management practices