5–10 years of relevant experience in the IP networking domain
Strong analytical and problem-solving skills
Experience in incident management and root cause analysis (RCA)
Ability to manage ITSM ticket queues and maintain MTTR
Hands-on experience in troubleshooting network issues and handling escalations
Experience working with field teams and cross-functional stakeholders
Understanding of telecom networks, including 2G, 3G, 4G, and 5G service flow
Good communication and coordination skills
Job Description:
This role requires you to manage alarm analysis, operations, maintenance, troubleshooting, and change request implementation across IP network nodes, including routers, switches, firewalls, load balancers, and security gateways.
It involves handling trouble tickets raised by customers and L2 teams, ensuring timely resolution, and maintaining network performance. Responsibilities include fault management across network equipment, collaborating with field teams for issue resolution, and ensuring high service availability in line with SLAs.
The position also requires proactive monitoring to detect potential failures, performing node health checks, managing backups, and supporting incident management processes, including RCA, MIR, and CSR reporting. Close coordination with OEMs, third-party vendors, and internal teams is essential to ensure seamless network operations and customer satisfaction.
Skills Required:
Strong knowledge of IP networking protocols: OSPF, ISIS, BGP, MPLS, LDP, RSVP, Segment Routing, L2VPN, L3VPN, BFD
Understanding of switching technologies: VLAN, STP, RSTP, MSTP, VRRP, HSRP
Familiarity with IP security protocols: IPSEC, GRE, VPN, CGNAT
Experience with network architectures such as Spine-Leaf, Border-Leaf, and VXLAN
Hands-on experience with Cisco (mandatory); Ericsson knowledge preferred
Knowledge of troubleshooting routers, switches, firewalls, and load balancers
Exposure to data analytics, problem management, and customer governance
