This role requires you to manage alarm analysis, operations, maintenance, troubleshooting, and change request implementation across IP network nodes, including routers, switches, firewalls, load balancers, and security gateways.
It involves handling trouble tickets raised by customers and L2 teams, ensuring timely resolution, and maintaining network performance. Responsibilities include fault management across network equipment, collaborating with field teams for issue resolution, and ensuring high service availability in line with SLAs.
The position also requires proactive monitoring to detect potential failures, performing node health checks, managing backups, and supporting incident management processes, including RCA, MIR, and CSR reporting. Close coordination with OEMs, third-party vendors, and internal teams is essential to ensure seamless network operations and customer satisfaction.
