Design and develop AI-driven solutions for Contact Center platforms, including chatbots, voicebots, and intelligent routing engines.
Contribute to AI architecture decisions and align solutions with enterprise standards and cloud infrastructure.
To be constantly improving the functionality of our existing contact center solution.
Deliver prototypes, proofs of concept (PoCs), and production-grade implementations that scale.
Monitor and improve AI models through testing, tuning, and feedback loops.
To collaborate cross-functionally in your own team and across related teams within the organization.
To keep yourself updated with the latest developments within contact center AI and the fast-paced environment of generative AI
You should be eager to take on new challenges when exploring these new technologies and to think outside of the box
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