Requirements:
- University degree in computer science, NLP, data science, statistics, or related field.
- Fluent in at least one of the following scripting languages: Python, Node.js, Javascript, Groovy, Perl.
Job Description:
- Design and develop AI-driven solutions for Contact Center platforms, including chatbots, voicebots, and intelligent routing engines.
- Contribute to AI architecture decisions and align solutions with enterprise standards and cloud infrastructure.
- To be constantly improving the functionality of our existing contact center solution.
- Deliver prototypes, proofs of concept (PoCs), and production-grade implementations that scale.
- Monitor and improve AI models through testing, tuning, and feedback loops.
- To collaborate cross-functionally in your own team and across related teams within the organization.
- To keep yourself updated with the latest developments within contact center AI and the fast-paced environment of generative AI
- You should be eager to take on new challenges when exploring these new technologies and to think outside of the box
Skills Required:
- Very good analytical and conceptual skills paired with a pronounced ability to structure and simplify complex relationships
- Excellent communication skills
